Privacy Policy

This Privacy Policy describes how Neolonia, Inc. ("Neolonia," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use, or interact with our website, neolonia.com (the "Site") or any services we provide (collectively, the "Services").

We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information").

A. Information You Provide Directly

When you use our Services, you may provide us with the following categories of Personal Information:

• Identifiers: Name, email address, postal address, telephone number, account name, or other similar identifiers.
• Customer Records: Financial information (such as payment card details, processed by a third-party payment processor), purchase history.
• Correspondence: Information you send to us, such as customer support requests or feedback.

B. Information Collected Automatically

When you access the Site, we automatically collect certain information about your device and usage:

• Technical Data: Internet Protocol (IP) address, browser type, operating system, device type, screen resolution.
• Usage Data: Information about how you use the Site, including pages viewed, links clicked, time spent on pages, and referring URL.
• Location Data: General geographical location inferred from your IP address.
• Tracking Technologies: Information collected via cookies, web beacons, and similar technologies (see Section 5 below).

2. How We Use Your Information

We use the Personal Information we collect for the following business and commercial purposes:

• Provide and Maintain Services: To operate, maintain, and improve the Site and Services.
• Process Transactions: To process payments, fulfill orders, and manage your account.
• Communication: To send you service updates, technical notices, security alerts, and support and administrative messages.
• Personalization: To customize your experience on the Site, such as remembering your preferences.
• Marketing & Advertising: To send promotional materials, special offers, and other marketing communications, consistent with your marketing preferences.
• Security & Compliance: To detect and prevent fraudulent transactions and other illegal activities, and to comply with our legal obligations.

3. How We Share Your Information

We may disclose your Personal Information to the following categories of third parties:

• Service Providers: Third-party vendors and consultants who perform services on our behalf, such as payment processing, data analysis, hosting, and marketing assistance.
• Affiliates & Subsidiaries: Data may be shared within our corporate group for operational and strategic purposes.
• Legal & Compliance: In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Consent: With your explicit consent or direction.

We do NOT sell or rent your Personal Information to third parties for monetary consideration. However, we may "share" or disclose certain Personal Information for cross-context behavioral advertising, which may be considered a "sale" under certain state laws (see Section 6).

4. Data Security

We implement reasonable technical and organizational measures designed to protect your Personal Information from unauthorized access, use, alteration, and disclosure. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

5. Cookies and Tracking Technologies

The Site uses cookies and similar tracking technologies (like web beacons and pixels) to track activity and hold certain information. These are primarily used for site functionality, analytics, and targeted advertising.

By using the Site, you consent to the use of these technologies. You have the ability to accept or decline cookies. Please see the Cookie Consent Tracker (Section 6) and your browser settings to manage your preferences.

6. Your Rights (California Consumers)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your Personal Information.

A. Right to Know

You have the right to request that we disclose the categories and specific pieces of Personal Information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.

B. Right to Delete

You have the right to request the deletion of your Personal Information, subject to certain exceptions (e.g., to complete a transaction, detect security incidents).

C. Right to Correct

You have the right to request that we correct inaccurate Personal Information that we maintain about you.

D. Right to Opt-Out of Selling or Sharing

You have the right to direct us not to "sell" or "share" your Personal Information to third parties, as defined under CCPA/CPRA. While we do not sell data for monetary consideration, we may "share" data for cross-context behavioral advertising.

• To exercise this right, please click the "Do Not Sell or Share My Personal Information" link provided on our Site, or use the Cookie Consent Tracker provided at the bottom of the page.

E. Right to Limit Sensitive Personal Information Use

You have the right to limit the use or disclosure of your Sensitive Personal Information (SPI) to only that which is necessary to perform the services you requested.

F. Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us at: